TWI Quickly Outgrew File Cabinet Limits
The TWI Group manages complex logistics for clients worldwide, handling vast amounts of documentation that include multiple photos, AutoCAD files, and other essential shipping records. Many shipments pass through customs, which requires The TWI Group to retain these files for up to seven years. As the volume of documentation grew, The TWI Group quickly outgrew NetSuite’s File Cabinet storage limits, making it difficult to continue leveraging NetSuite without exceeding these constraints.
Additionally, The TWI Group had to manually upload files received from clients into the appropriate NetSuite records. This process was time-consuming, error-prone, and cumbersome, especially when it came time to review images. The TWI Group found it inefficient to open each image individually to verify shipment completeness.
TWI selected Amazon S3 and eXtendFiles to enhance their NetSuite storage capabilities.
eXtendTech seamlessly migrated TWI’s existing File Cabinet files to Amazon S3, automatically linking each file to its corresponding NetSuite record.
This allowed TWI to overcome the NetSuite File Cabinet’s storage limitations, preserving file connections and enabling them to continue leveraging the full power of NetSuite with enhanced storage flexibility.
TWI also Streamlined File Management and Eliminated Time-Consuming Emailing
While TWI initially sought a solution to address storage limitations, eXtendFiles also resolved several other key challenges.
Previously, TWI received files via email from clients, then manually uploaded them into the appropriate NetSuite records. This process was time-consuming, error-prone, and inefficient—especially when reviewing images. Verifying shipment completeness required opening each image individually, which slowed down operations.
With eXtendFiles, TWI now provides clients with secure links to upload files directly to the correct NetSuite records, eliminating the need for back-and-forth emails. This not only reduces errors but ensures that images are always attached to the right records. The streamlined process has improved efficiency for both TWI and their clients by removing the burden of managing email attachments and manual uploads.
As a result, TWI now processes documents faster, and client satisfaction has increased. An additional, unexpected benefit of eXtendFiles is the ability to preview all files at a glance, significantly cutting down the time spent searching for specific or missing images.
About TWI
TWI Group, Inc. is the premier trade show shipping company. TWI is headquartered in Las Vegas, Nevada, and Toronto, Canada. TWI has served the trade show and event industry longer than any company in their field.
About eXtendFiles
eXtendFiles offers a powerful solution to address the common file management challenges within NetSuite. eXtendFiles eliminates the limitations of NetSuite’s native storage capacity by seamlessly integrating with your preferred external cloud storage provider. It provides a highly organized structure for managing files directly within NetSuite, making it easy to locate and access documents when needed. With robust searchability and efficient collaboration tools, eXtendFiles enhances workflow productivity and ensures that your team can collaborate on documents efficiently. Plus, its configurable options allow you to set up workflows that fit your specific business needs.
For more information, please visit our eXtendFiles product page.